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Return Policy

Returns and Exchanges

We will only accept returns if we are contacted within 14 days from the delivery of items.
Please return your items within 7 days from receiving confirmation from our Customer Service.
* As a general rule, we do not exchange items.
* We cannot accept returns/exchanges for items that have been kept for 15 or more days from the time of delivery.
* If items are returned through a delivery method different from our email instructions or without approval,
  we may not be able to accept the return.

* Exchanges are accepted when... *
1) Delivered items are different from those ordered (misdelivery).
2) Delivered items are defective.
3) Delivered items are damaged.
* In the above cases, Petit Bonheur will bear the return shipping cost.
(However, we ask that customers first pay for the shopping cost when they send the item. Once we receive the returned items, we will refund the shipping cost.)
Please return your items within 7 days from receiving confirmation from our Customer Service.
* Furthermore, we can only exchange items that are still in stock.
If the item you want to exchange is not in stock, we will refund the item amount.

* Cases where we cannot accept returns *
Please understand that we cannot accept returns in the following cases:
1) Items that have been used or worn.
2) Marked down items
3) Items without their original case/package, tags, other included items, warranty, certificate, or any part of a set item.
* Please compile and return all parts of a set item. (We cannot accept only one part of a set item.)
4) Items that have been adjusted (rolled-up sleeves, etc.) or cleaned by the customer.
5) Items that have been damaged, broken, or soiled while in the customer's possession.
6) Items that have been kept for more than 15 days after delivery without any compelling reasons.

Refund

We choose a refund to you by your original payment method.
We will make the refund to the PayPal that you used at purchase.

-Attention-
1 Please understand that your refund amount may be slightly higher or lower than your original purchase due to the different between the exchange rate at the time of purchase and at the time of refund.
2. Depending on the processing date for PayPal, it may take as long as 10 days for the refund.